Shipping Live Puri

Holidays! It Live Puri team takes vacation from July 18 to August 11.

Orders placed during this period will be shipped within 3 working days. You will of course receive an email as soon as your order has been completed and the track and trace code from DHL. After August 11 we will be running at full speed again! Nice summer! Warm regards, Maaike – Live Puri

Shipping outside holiday periods:

If you place your order before 16pm on workdays, we will ship your order the same day. In 99% of cases you will receive your package the next day. We ship all orders with our partner DHL. We therefore opt for reliable delivery (by bicycle, e-scooter or van) and also for smiling delivery staff who deliver your order undamaged and as climate-neutral as possible.

Now temporarily shipping for 2,95 euros!

A temporary rate of 2,95 euros applies for shipping to a DHL Service Point. This rate is valid for the Netherlands, Belgium, France and Germany! For home shipments, 3,95 euros is charged for orders under 60 euros.

Shipping to the Netherlands

You pay extra from 60 euros Live Puri free shipping. If you order less, you pay 3,95 euros for packaging and shipping your package to your home address. Your package will usually be delivered within 1 working day, but this also depends on the deliverers of course. Orders placed before 16pm on working days will be shipped the same day. With the track and trace code you receive by email, you can always follow your package closely. You will receive the track and trace code as soon as the shipping label has been created. Only when the package has actually been received by DHL can it really be tracked.

Your package will be delivered to your home once. If you are not at home, your package will be delivered to your neighbors or at an agreed location. If that is not possible, it will be taken to a DHL service point so that you can pick it up there. You have 1 week to do this. If the package is not picked up on time, the package will be returned to Live Puri. Shipping costs for resending are at your own expense.

Shipping to Belgium, France and Germany

We also ship your package free of charge to Belgium, France and Germany from 60 euros. If you order less, you pay 3,95 euros for packaging and shipping your order to your home address. Within Belgium, France and Germany, your package will usually be delivered within 2 to 3 working days by DHL deliverers. You will of course receive a track and trace code by email so that you can track your package.

Your package will be delivered to your home once. If you are not at home, it will be delivered to neighbors or to a safe place around the house (depending on your preferences in the DHL app). Otherwise, it will be taken to a nearby DHL service point so you can pick it up there. You have 1 week to do this. The package will then be returned to by DHL Live Puri. Shipping costs for resending are at your own expense. You will of course have the option to indicate your preferences to DHL per shipment.

Returns

Of course we hope that you are satisfied with your order Live Puri. In the unlikely event that something did not go to your satisfaction, please contact us as soon as possible via info@livepuri.nl or by telephone on 06-48470205. We will do everything we can to find a solution.

  • Products can be returned to us within 14 days of receipt (from delivery date). Register your return via e-mail info@livepuri.nl stating your contact details, your account number, the product to be returned and preferably also the reason (not mandatory).
  • You may return a product if it is unopened for health protection and/or hygiene reasons after breaking the seal after delivery. The product must be returned in the original packaging and in the same condition as it was received.
  • Costs for returning are for the consumer.
  • You are responsible for all returns until they reach our address (Live Puri, Zocherpad 2, 3822TK Amersfoort).
  • We will refund the amount paid for the returned product within 14 days.

You can read a detailed description about returns in our Terms and Conditions.

Register now and receive a 10% discount on your first order!